Refund policy
At Porch Light Prints, each item is made to order just for you. Because of this, we are unable to accept returns or exchanges for items ordered in the wrong size, color, or due to buyer’s remorse. Please review all product descriptions and sizing charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and the packaging
Once your claim has been reviewed and approved, we will gladly provide a replacement or issue a full refund at no additional cost to you.
Cancellations
Orders may be canceled within 12 hours of purchase. After production has begun, orders can no longer be canceled or modified because each item is custom made.
Refunds
Approved refunds will be issued to your original payment method. Please allow 5 to 10 business days for your financial institution to process the refund after it has been issued.
Lost Packages
If your tracking information shows your package has been delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, reach out to us and we’ll do our best to help locate your package.
Contact Us
If you have any questions about your order or this policy, please contact us through our website’s contact form or by email. We’re always happy to help and will do our best to make things right when something goes wrong.
By placing an order with Porch Light Prints, you acknowledge that you have read and agree to this Return & Refund Policy.